Leasedrive drives for even greater customer excellence
Leasedrive Group, the largest independent privately-owned vehicle management group in the UK, has embarked on a new customer service excellence programme. The 'i develop - going the extra mile' programme, organised and run by Human Horizons, is currently being attended by all employees including directors and will be on-going over the next year.
Commercial director, Roddy Graham said: "We have an unrivalled record for customer service excellence but, as a forward-thinking company, we continually strive for improvement. Our customer satisfaction levels, which currently run above 97%, are no reason for complacency. We have won many new high profile clients under the new management team due to our excellent record of customer service and it is imperative that we maintain service level consistency with the continued growth of the business. This new programme has been specifically designed by Human Horizons to further improve the high service levels delivered to our internal and external customers, enhance our overall quality control and give our employees the opportunity to make a real difference."
Jeremy Hay, managing director of Human Horizons commented: "Every organisation needs to constantly focus on customer service. The quality of delivery can be a key differentiator for a company, as Leasedrive has discovered over the years. It is commendable that a company with such a high reputation for customer service should continue to invest in improving standards still further.
"Given the excellence of their staff, we have developed a special high intensive modular approach for Leasedrive."
All employees attending the half-day 'i develop - going the extra mile' programme are due to attend two follow-up mentoring sessions. The first will be with the directors of Leasedrive and the group commercial development manager. The second will be with their individual managers. Reviews will take place over the course of the next year on progress around three key action points agreed with each individual.
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Leasedrive Velo is the largest independent privately-owned vehicle management group in the UK and comprises two main operating divisions.
Leasedrive Velo Vehicle Management
Working in partnership with fleet managers, or delivering a complete outsourced service, Leasedrive Velo offers blue chip clients a range of bespoke fleet management services. Major investments in the finest asset management system and pioneering, flexible, web-based customer service technology have resulted in Leasedrive Velo offering customers a truly world class fleet management service capability.
Leasedrive Velo Rental Management
One of the largest short-term vehicle rental management companies in the UK, with access to an almost unlimited choice of vehicles and locations throughout the country, Leasedrive Velo Rental Management offers a simple and transparent pricing policy with no hidden surcharges. For rentals of 28 days or more, it offers the Stopgap mid-term vehicle rental solution. Rates are substantially reduced compared to daily rental.
The headquarters for Leasedrive Velo is at hi-tech offices at TRL in Wokingham. Leasedrive Velo is the winner of the 2006 Fleet News Award for 'Best Contract Hire/Fleet Management Company' the 2006 GreenFleet Award for 'Leasing/Rental Company of the Year', The 2007 and 2008 Thames Valley Business Awards for 'Business Management Team of the Year' and the 2007 ITM Award for 'Independent Vehicle Management Company'.
For further press information on Leasedrive Velo, contact:
Mr Jeremy Snook
JSPR Ltd
Telephone: 01488 670002
Mobile: 07957 867139
Facsimile: 01488 670008
E-mail: jeremy.snook@jspr.co.uk
Website: www.jspr.co.uk