Leasedrive Velo

As part of its customer service excellence program Leasedrive Velo utilises web-based driver surveys to continuously monitor both its own services and those services provided by its strategic service partners. The following comments have been provided as part of these surveys directly from the drivers themselves:

"Overall, the service provided by Leasedrive Velo is head and shoulders above previous companies I have used. The online management systems are particularly helpful and convenient."

"My own personal experience of Leasedrive Velo is that they are a very efficient company and seem well organised. My colleagues speak highly of Leasedrive Velo when they have ordered new cars or had any queries."

"Very nice manner on the phone, really feel like we are Leasedrive Velo's only customer."

"I have contacted Leasedrive Velo on more than one occasion and my question or issue has always been dealt with in a very professional manner. Thank you."

"Gave 110% to solving my problem regarding repairs to my car in 'out of hours' situation."

"Quick response and they treated me as an individual."

"On telephoning Leasedrive Velo, my query was answered straight away in a professional, polite manner, and nothing was too much trouble. What a pleasure in comparison to our last company."

"The ordering system via the internet is great - really quick and easy to use. All staff I have dealt with have been friendly, professional, and efficient."

"My initial impressions are very favourable. Leasedrive Velo appear so far to be providing a level of service far superior to our previous provider."

"I have spoken to three separate individuals in the company, all of whom have been pleasant, efficient and helpful on a range of issues. Thank you!"

"A great improvement on our previous supplier, better communication, more professional and quick at dealing with issues."

"The team were extremely helpful, pleasant to deal with and very well informed. Excellent communication between the two people I was dealing with. Both showed a genuine desire to do the best for me."

"The vehicle was delivered faster than anticipated and the delivery arrangements were first class."

"I have received nothing but support from Leasedrive Velo throughout the entire vehicle ordering process."

"Good duty of care."

"Kept their promise."